We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. TrustedTech is dedicated to being a reliable resource for all software and technology support needs. Our relationship to the Microsoft Partner Network allows us to provide competitive pricing and authentic software and support, all with a much-needed human element. Use the MIcrosoft 365 inventory scan troubleshooter to generate either a normal or full scan report of your computer and installed Microsoft 365 applications. Use the Microsoft 365 sign-in troubleshooter to help resolve sign-in issues encountered with Microsoft 365.
Occasionally, classic Outlook tries to run a process in the background. Auto-archive, sending and receiving a very large attachment, or running some of the other mailbox tools can all be done in the background. Check the status bar at the bottom of the screen to see if another process is running.
This happens to accounts that are configured in the iOS Mail app. The loading of unregistered MAPI services has been disabled by default to make Outlook more secure. To access the calendar shared with your Microsoft 365 for business account, you'll need to accept the invitation from Outlook on the web, iOS, or Android. If you've already clicked the Accept button in Outlook 2016, you won't be able to re-accept the invitation from another Outlook application. The person who sent you the invitation will need to remove your permissions and then send a new invitation. If you typically use an Outlook.com account for email, this issue can occur if there are multiple aliases on the account and the 3rd party email address is the primary alias.
After reinstalling, now it freezes constantly, even when not in use. Roughly every 5 seconds, the window freezes, grays out, and gives a "not responding" message--just as before. But it happens constantly without me even doing anything in Outlook now. Outlook works best when it's up email recovery and repair to date. We recommend setting Windows Update to automatically download and install recommended updates.
There are three steps you can take to try to get Outlook working again. When you are unable to log into the add-in, or the add-in does not load correctly, uninstall then reinstall the add-in. We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook. If you are having problems with Outlook, there are a few things we can help with to get you back to sending and receiving your email.
Check the status bar at the bottom of the screen to see if another process is running. If so, wait a short time (usually two or three minutes) to see if Outlook starts working again. You might need to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Windows and Office updates, click the link below. Use the classic Outlook connectivity troubleshooter to resolve intermittent connectivity issues.
TrustedTech delivers unbeatable customer service, with experts in licensing email recovery and repair and high-level technicians always on-call to answer your tech issues in-depth. Our Account Managers and Distribution Team fulfills orders quickly and efficiently, giving our customers digital downloads in record time so they can move on to their next big project. Sometimes you’ll open Outlook and then for no apparent reason, it will freeze or shut itself down.
Outlook is crashing when the track email button is clicked OR Outlook debug logs show error "object ... If you're having trouble installing HubSpot Sales for Outlook, the troubleshooting steps listed here should help you get up and running in no time. We go above and beyond the average software reseller because we built our business on trust. As active members in the IT community, we work to support our clients’ businesses and provide them with peace of mind. Sometimes when a user tries to search in Outlook, it either returns incomplete results, or returns nothing at all, even if you can see the email normally. Most times, this is caused by a corrupted search index, which you can rebuild.
After October 14, 2025, Microsoft will no longer provide free software updates from Windows Update, technical assistance, or security fixes for Windows 10. Your PC will still work, email recovery and repair but we recommend moving to Windows 11.
Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only). Many of these items can be automatically checked by the Classic Outlook Advanced Diagnostics troubleshooter.
Originally, the freezing would only occur when I actually tried to do something. So, if I tried to open a message, search my inbox, write a new email, go to the calendar, etc., it would freeze up for about 5-10 seconds at a time. Then would work as normal before freezing up again. The freezing never seemed to occur when I had Outlook open but email recovery and repair was not using it.